Billing Support

1. Billing Support Overview & Merchant of Record

Welcome to the official dzply. Billing Support & Payment Assistance Center. This page provides transparent guidance on how payments, recurring subscriptions, platform wallet credits (dzply CR), Live Shopping escrow checkouts, refunds, and creator/merchant payouts are processed across the dzply. ecosystem.

All platform billing, checkout processing, and invoicing are operated by Real Dapps SRO (Company ID / IČO: 07725876), with registered office at Náměstí Svobody 87/18, Brno-Město, 602 00 Brno, Czech Republic (“dzply.”, “Company”, “we”, or “us”). Depending on your payment method and banking provider, transactions on your bank or card statement will appear under the billing descriptor DZPLY*, DZPLY.COM, or REAL DAPPS SRO.

2. Direct Billing Support Channels & Priority Response SLA

If you have a question about a charge, need help canceling or modifying a subscription, require a VAT invoice, or wish to request a refund, our Billing Support specialists are available 7 days a week:

• Dedicated Billing Support Email: billing@dzply.com (or support@dzply.com)
• 24/7 Interactive Support & Ticket Center: Submit a priority billing ticket directly via /support or inside your account at /dashboard/support.
• Self-Service Billing & Subscription Portal: Manage payment methods, active plans, and downloadable invoices at /dashboard/billing.
• Priority Response SLA: All billing and payment inquiries receive an initial human review within 24 hours (and typically within 4 hours for unrecognized charge inquiries or locked checkouts).

3. Accepted Payment Methods, Currencies & Wallet Credits

dzply. processes payments exclusively through PCI-DSS Level 1 certified payment gateways with 3D Secure 2 (Strong Customer Authentication) protection:

• Cards & Express Wallets: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Revolut Pay.
• European & Regional Instant Banking: SEPA Instant Credit Transfer, iDEAL, Bancontact, BLIK, Sofort / Klarna Pay Now, and EPS.
• dzply CR Platform Credits (/dashboard/wallet): Users may top up or hold dzply CR credits for instant one-click tipping, pay-per-view unlocks, AI Studio generation, and Live Shopping purchases. Purchased wallet credits are itemized on your billing receipt at the time of top-up.
• Multi-Currency Settlement & Taxes: Prices are displayed in EUR (€), USD ($), GBP (£), or your local currency where supported. Applicable European Union VAT or local digital services taxes are calculated transparently prior to checkout confirmation.

4. Subscription Management & 1-Click Cancellation Policy

Whether you subscribe to a Creator FanClub membership, an AI Flow / Video Studio plan, or an SME Business tier, you retain full control over recurring billing at all times:

1. Self-Service 1-Click Cancellation: Navigate to Dashboard → Billing & Subscriptions, select the active subscription you wish to cancel, and click Cancel Subscription.
2. Cancellation via Support: If you cannot access your account or prefer assistance, email billing@dzply.com with the email address associated with your account or the last 4 digits of the payment card used, and our team will cancel the recurring renewal immediately.
3. Effect of Cancellation: There are zero cancellation fees. When you cancel a subscription, automatic renewal is disabled immediately, and you retain full access to your paid subscription benefits until the end of the current billing period.

5. Refund Policy, Digital Content & Consumer Withdrawal Rights

We strive to ensure every transaction on dzply. is fair, transparent, and protected:

• Duplicate, Accidental, or Unauthorized Charges: If you experience a duplicate billing event, technical checkout error, or unauthorized charge, contact billing@dzply.com within thirty (30) days for a 100% full refund to your original payment method.
• Physical Merchandise & Live Shopping Escrow (/live-shopping): Physical goods purchased during Live Shopping broadcasts or from SME storefronts are protected by dzply. Escrow. Consumers in the EU/EEA and UK enjoy a statutory 14-day right of withdrawal from the date of physical delivery (excluding custom-made, perishable, or unsealed hygiene goods). If an item is not shipped, arrives damaged, or materially differs from the live demonstration, you may request an immediate escrow refund via /dashboard/billing or /support.
• Digital Content, Paywall Unlocks & AI Studio Compute: In accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU), when you unlock instant digital media, live streams, or execute on-demand AI generation jobs, you expressly consent to immediate performance. However, if a digital unlock fails to deliver due to a technical fault or creator non-fulfillment of a custom commission, our Billing Support team will issue a full credit or refund upon verification.

6. Unrecognized Charges, Dispute Resolution & Chargeback Assistance

If you see an unfamiliar charge from DZPLY* or REAL DAPPS SRO on your statement, please contact billing@dzply.com before initiating a bank chargeback:

• Fast-Track Resolution (24–48 Hours): Bank disputes and chargebacks can take 60–90 days for card networks to adjudicate. By contacting our Billing Support team directly, we can look up your transaction immediately, provide full itemized receipt details, and issue an instant refund where warranted within 24 to 48 hours.
• Account Security & Fraud Prevention: To protect creators and merchants from payment fraud, filing an unverified bank chargeback without first contacting Billing Support may temporarily pause checkout privileges on the associated account while the dispute is investigated.

7. Invoices, VAT Receipts & Creator / SME Payout Support

• Downloadable Tax Invoices: Every completed subscription, credit top-up, and marketplace order generates a downloadable PDF receipt / VAT invoice under Dashboard → Billing. Businesses and SMEs can add their corporate VAT ID and billing address in their billing profile.
• Creator, Agency & Merchant Payouts: Creators, Ambassadors, and SMEs can track escrow releases, commission splits, and payout transfers under Dashboard → Settlements and Wallet. For payout verification (KYC/KYB), SEPA/Wire routing inquiries, or DAC7 tax statement assistance, contact billing@dzply.com.